Text messaging terms

1. Program at a glance

2. Program description

A licensed real-estate agent, identified by name and brokerage, sends conversational and follow-up text messages to a property owner who has asked to be contacted this way, about that owner's property and their options. Messages are sent from a telephone number assigned to that agent's brokerage. Every message identifies the agent, the brokerage, and LeadBuoy as the platform. LeadBuoy does not operate marketing, promotional, or bulk-broadcast messaging to people who have not opted in.

3. How consent is obtained

Consent must be prior, express, and in writing, and the recipient always gives it themselves. There are two paths:

• Consent form. The recipient completes a web form themselves, enters their own mobile number, and ticks an unchecked consent box that is not bundled with anything else.
• Keyword reply. The recipient texts the opt-in keyword HOME to their agent's LeadBuoy messaging number and receives a confirmation reply. Each brokerage has its own messaging number, so the number is the one that agent provides.

The consent box carries this wording, which the recipient sees before they submit:

We keep the wording shown, the date and time, and the source for every opt-in. Consent is never a condition of any purchase or service.

A telephone number appearing in a public record, appended by a data provider, given for a different purpose, or transferred from another party is not consent and cannot be used as one. Consent is never bought, sold, or transferred between agents or brokerages. Until consent exists, the Text control in the product stays disabled and the backend refuses the send.

See exactly how consent is collected, with the form and sample messages →

4. Opting out and getting help

Reply STOP at any time to end messages. STOP, END, QUIT, CANCEL, and UNSUBSCRIBE are all honored. The opt-out takes effect immediately for that number, across every campaign and every agent in the sending account, and is not lifted at an agent's request. You will receive one final confirmation that messaging has ended.

Reply HELP to receive the sending agent's name, their brokerage, and a support contact, or write to support@leadbuoy.com.

If you would rather stop every channel and not only text messages, write to compliance@leadbuoy.com and ask to be suppressed. We will suppress every channel and confirm when it is done. See your choices in the Privacy Policy.

5. Frequency, rates, and carriers

Message frequency varies with the conversation. Message and data rates may apply. Check your plan with your mobile provider. Messages are sent between 8 a.m. and 8 p.m. in the recipient's local time.

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and handset. Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, and most regional and prepaid carriers; carrier participation may change without notice.

6. Sender identity

Messages are sent from a telephone number associated with the sending agent's brokerage, and one number is not used to present more than one brokerage. Carrier registration of a messaging campaign is not a promise that a brand name or logo will be displayed on your handset, and we make no such claim.

7. Mobile information and privacy

Mobile information is shared only with the service providers that carry out the messaging on our behalf, and only so far as is needed to deliver a message the recipient has asked for or to provide customer support. Those providers are contractually barred from using the information for any other purpose. Text-messaging opt-in data and consent records are excluded from every other sharing arrangement described in the Privacy Policy.

8. Contact

For help with messages you have received, or to ask what we hold about you:

See also the Privacy Policy, the Terms of Service, and contact and support.

9. Common questions

How do I stop receiving text messages from LeadBuoy?

Reply STOP to any message. STOP, END, QUIT, CANCEL, and UNSUBSCRIBE are all honored. The opt-out takes effect immediately for that number, across every campaign and every agent in the sending account, and cannot be lifted at an agent's request. You will receive one final confirmation that messaging has ended.

How do I get help with LeadBuoy text messages?

Reply HELP to any message to receive the sending agent's name, their brokerage, and a support contact. You can also write to support@leadbuoy.com or to LeadBuoy, 2714 Oakbrook Drive, Weston, FL 33332.

How did LeadBuoy get my mobile number for text messages?

Only because you gave it yourself. Either you completed a consent form an agent sent you and entered your own mobile number, or you texted the opt-in keyword HOME to your agent's LeadBuoy messaging number. A telephone number that appears in a public record, or that a data provider appended to a lead, is never treated as consent to receive text messages. The Text control stays disabled and the backend refuses the send until that consent exists.

How often will I receive messages and what do they cost?

Message frequency varies with the conversation. Message and data rates may apply; check your plan with your mobile provider. Messages are sent between 8 a.m. and 8 p.m. in the recipient's local time. Carriers are not liable for delayed or undelivered messages.

Does LeadBuoy sell or share mobile information?

No mobile information is sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. This applies to telephone numbers, text-messaging opt-in records, and consent records alike. Mobile information is shared only with the service providers that carry out the messaging, and only as needed to deliver a message the recipient asked for or to provide support.